Meet the Team

Claims & Safety

 

Claims & Safety

Steve Cockrell

Principal

Steve has been involved with more accidents than anyone ought to be. But that's only because it's his job. When accidents happen in the workplace -- and, unfortunately...

Steve has been involved with more accidents than anyone ought to be. But that's only because it's his job. When accidents happen in the workplace -- and, unfortunately, no matter how careful you are, it can happen -- Steve is there to help his client mitigate the loss and plan for greater workplace safety in the future.

Steve has 37 years of experience in claims cost containment and claims management with more than 24 of those years at SilverStone Group.

He specializes in workers' compensation claims, monitoring claims reserves and assisting in settling outstanding or disputed claims. His extensive knowledge of the claims process is highly beneficial to his clients, which include both insureds and carriers. He has also established and managed a Third-Party Administration Program.

Having an accident is never a good thing. Having Steve's expertise when dealing with the aftermath of an accident is just good business.

Contact Information
e-mail: scockrell@ssgi.com |  phone: 402.964.5584  |  fax: 402.963.4094

Professional Designations
Senior Claims Law Associate (SCLA)

Education
Bachelor of Arts | Criminal Justice
University of Nebraska-Omaha  |  Omaha, NE

Joe Freeman

Safety Manager

Joe has over 10 years of experience in the areas of OSHA compliance audits, manufacturing safety, loss control and training program development. He has the ability to review safety programs and identify gaps in their construction. His expertise enables...

Joe has over 10 years of experience in the areas of OSHA compliance audits, manufacturing safety, loss control and training program development. He has the ability to review safety programs and identify gaps in their construction. His expertise enables him to design training programs specifically for each client's individual needs.

Joe is passionate about creating a safe, comfortable work environment and he enjoys working with a wide variety of clients and industries. He looks forward to assisting clients with the continual improvement of their current risk program. He particularly enjoys touring client facilities and jobsites because he sees some of the brilliantly designed, state-of-the-art machinery and processes used to create, move or deliver products and services. Joe's main goal is to leave a client's facility or jobsite in a safer condition than it was when he arrived.

Joe is a member of the National Safety Council Nebraska Chapter, the American Society of Safety Engineers, the National Fire Protection Association and has completed Forklift and Fall Protection Competent Person training. When he isn't helping a client with safety concerns, he heads out fishing every chance he gets.

Contact Information
e-mail: jfreeman@ssgi.com |  phone: 402.964.5583  |  fax: 402.963.4094

Professional Designations

  • Associate in Risk Management (ARM)
  • Certified Safety Professional (CSP)

Education
Bachelor of Science  |  Business Administration & Marketing
University of Nebraska-Omaha |  Omaha, NE

Mark McLaughlin

Client Advocate, Claims Adjuster

As a Claims Adjuster, Mark specializes in processing complex medical, legal and insurance issues which he finds interesting and challenging at the same time. He is constantly advocating for his clients...

As a Claims Adjuster, Mark specializes in processing complex medical, legal and insurance issues which he finds interesting and challenging at the same time. He is constantly advocating for his clients, helping them contain costs by working with adjusters, reviewing claim losses with insureds and discussing the best ways to prevent future claims in their workplaces. He utilizes his well-established relationships with adjusters to either lower reserves or apply his recommendations on how to achieve the best possible outcome on a claim.

His effective communication skills provide his clients with an accurate and timely turnaround for any event that arises.

In his free time, Mark enjoys golfing, watching sports and a spirited game of bag toss. He equally looks forward to spending time with his wife and kids.

Contact Information
e-mail: mmclaughlin@ssgi.com |  phone: 402.964.5586  |  fax: 402.963.4094

Professional Designations
Associate in Claims (AIC)

Education
Bachelor of Science  |  Business
University of Nebraska-Omaha |  Omaha, NE

Denise Sullivan

Client Advocate, Senior Claims Representative

Denise has 39 years of experience the insurance industry. Specializing in the Commercial Property and Casualty Claims Department, she handles all the Property and Casualty and Workers’ Compensation claims. Denise verifies coverage and deductible...

Denise has 39 years of experience the insurance industry. Specializing in the Commercial Property and Casualty Claims Department, she handles all the Property and Casualty and Workers’ Compensation claims. Denise verifies coverage and deductible amounts to  determine if a claim should be reported and sends to the appropriate carrier when necessary.

A SilverStone Group Associate since 1979, Denise’s positive  experience with clients has given creditability to the claims handling process of SilverStone Group. She works closely with other team members to solve problems and provide solutions.

Contact Information
e-mail: dsullivan@ssgi.com  |  phone: 402.964.5588  |  fax: 402.963.4094

Susan Duncan

Client Advocate, Senior Claims Representative

Susan has more than 20 years of experience in commercial claims, property and casualty insurance and workers’ compensation on both the agency and company sides.

Susan has more than 20 years of experience in commercial claims, property and casualty insurance and workers’ compensation on both the agency and company sides.  As a Senior Claims Representative, she has extensive knowledge of the claims process, handling reports, completing reviews and providing summaries.

Susan’s broad range of knowledge and expertise enables her to provide superior customer service and to enhance the overall performance of the Claims Department.

Contact Information
e-mail: sduncan@ssgi.com |  phone: 402.964.5587  |  fax: 402.963.4094

Professional Designations
Associate in Claims (AIC)

Education
Bachelor of Science  |  Family & Consumer Science
Utah State University  |  Logan, UT