A regional full-line general merchandise distributor became frustrated with the poor service and lack of communication experienced from their insurance broker. At the same time, this client was negotiating the purchase of a distributorship in another state. Because this acquisition was important to future growth of their business, the client recognized the need for guidance and expertise to help with the process. They wanted a broker who would deliver on the promise to assist them through the acquisition of the additional property, and help them deal with the issues of hiring new employees and/or potentially terminating employees.
After contacting SilverStone Group, our Safety Engineering and Claims Management division immediately went to work. The Safety Team conducted on-site visits and offered recommendations regarding safety issues, making certain that needed changes could be implemented at both the original site and the potential new location. The claims division met personally with the insured to discuss the claims handling process, and together they developed a system that worked well for the client. Additionally, our Human Capital division provided support by assisting with the difficult questions related to potential hiring and termination of employees. This collaborative effort is one of the strategies used by SilverStone Group to provide value-added services that create winning solutions for our clients.
As a result of our service, expertise, knowledge and the ability to meet our client’s needs, we have gained the trust and confidence of the company and are currently in our fourth year of handling their property and casualty needs. In fact, we now handle all of their employee benefits as well, which shows that SilverStone Group can provide multiple services under one roof — and we’re going about it the right way!