silverstone_group_meet_the_team

Meet the Team

 
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John H. Nelson

President & Principal

John H. Nelson grew up in a family that espoused Midwest values of family, community and an honest day's work for an honest dollar and his upbringing shows...

John H. Nelson grew up in a family that espoused Midwest values of family, community and an honest day's work for an honest dollar and his upbringing shows in the way he handles his business. With 20 years of experience in property and casualty insurance, John specializes in multi-family residential, hospitality, retail, industrial and commercial property risks.

John founded and continues to lead our Real Estate Risk Services division, which is considered one of the top industry-specific insurance teams in the United States, with assets in all 50 states, Canada, Puerto Rico, Mexico, the Caribbean and Europe.

Our real estate clients develop and manage commercial, residential and hospitality investment properties. These clients face risk management issues that require complex solutions. With backgrounds in reinsurance, underwriting, marketing, safety engineering and claims adjudication, John's team is uniquely positioned to offer clients a true 360-degree perspective of their risk management programs.

John has expertise in designing property programs for clients with catastrophic risk exposures. He has designed exclusive specialty programs for portfolios with vulnerability to Tier I windstorm, moderate to high risk earthquake and multi-national terrorism exposures.

John has always had a keen interest in aviation. His grandfather, Major James Tucker, flew a Lockheed P-38 Lightning during World War II. In recognition of the globalization of business and the proliferation of both privately-owned and corporate aircraft, John founded the Aviation division at SilverStone Group by recruiting experts with expertise in the industry. He works closely with the Aviation Team, which has experience in many facets of aviation risk management and is dedicated to bringing our customers the best service in the industry.

His job experience includes working internationally with Swire Fraser at Lloyd's of London, Swire Pacific in Hong Kong and Aon Risk Services in Chicago, IL.

John is passionate about supporting the Naval Special Warfare Family Foundation. He is a member of Young Presidents' Organization and the Board of Aksarben. He and his wife, Susie, also volunteer for several regional and national philanthropies, and recently hosted the 2014 Big Brothers Big Sisters Impact Circle Event in Omaha.

Contact Information
e-mail: jhnelson@ssgi.com |  phone: 402.964.5573  |  fax: 402.964.5566

Education
Bachelor of Arts  |  Political Science & Economics
University of Iowa |  Iowa City, IA

Grieg Fester Reinsurance Program |  London, England

CNA Sales & Technical Training School |  Chicago, IL

USF & G School of Insurance |  Baltimore, MD

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Chuck Eckert

Executive Director

Chuck is serious about getting to know his clients and their insurance needs.

Chuck is serious about getting to know his clients and their insurance needs. With more than 20 years of property and casualty experience and a diverse insurance background, including five years as a front lines claims adjuster and eleven years of marketing, underwriting and sales management experience, Chuck has the tools necessary to provide innovative and comprehensive solutions for his clients.

His superior product knowledge, claims experience, sales acumen and underwriting background give SilverStone Group clients a distinct advantage in the marketplace. Chuck's ability to help insurance carriers understand the key components of his clients' operations and exposures are critical ingredients to securing comprehensive insurance programs in the marketplace.

His background with both regionally-based and national insurance carriers gives him access to a network of relationships across the industry. These contacts and business relationships are often key drivers behind the development of solutions for his clients' catastrophic risk exposures. He is part of a team at SilverStone Group that is considered one of the top industry-specific insurance teams in the United States, insuring property in all 50 states, Canada, Puerto Rico, Mexico, the Caribbean, Europe and the former Soviet Union.

Chuck specializes in multi-family residential, hospitality, retail and industrial and commercial property risks. He knows that no matter where they're located, his clients face a variety of risk management challenges every day. That's why Chuck and the team work hard to find insurance solutions to address these complex business exposures. According to Chuck, Wisdom at Work isn't just a catch phrase -- it's the way his team uses its experience and knowledge to provide the best possible service for his clients.

Chuck's hobbies including golfing, hunting and other outdoor activities. He is active with the local Make-A-Wish Foundation and enjoys coaching soccer, softball and basketball.

Contact Information
e-mail: ceckert@ssgi.com |  phone: 402.964.5484  |  fax: 402.557.6323

Education
Bachelor of Science  |  Business Management & Accounting
University of Nebraska-Lincoln |  Lincoln, NE

Sales & Training
Cincinnati InsuranceCincinnati, OH

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Donelle Royce

Client Advocate & Sr. Account Manager

Donelle knows the importance of commitment. She’s been a dedicated SilverStone Group Associate for more than 25 years and has more than 40 years of total industry experience.

Donelle knows the importance of commitment. She’s been a dedicated SilverStone Group Associate for more than 25 years and has more than 40 years of total industry experience. With all that knowledge, clients can rest assured Donelle is taking care of their insurance needs. Specializing in property and casualty insurance and risk management, she works closely with producers to review all account information, including marketing the account to available carriers, reviewing coverages and needs, coordinating internal account service and overseeing all day-to-day servicing of accounts.

In order to provide the best possible customer service, Donelle stays current on real estate trends to ensure her clients are protected against emerging risks. She listens to her client’s needs and finds the best solution to their problems. She enjoys facing new challenges and taking on new types of risk because it adds to the variety of the job.

Donelle has experience working with a number of industries, including manufacturing, restaurants, auto/mobile home dealerships, chemical/oil distributors, printers, financial institutions, hospital/nursing home, aviation and property management.

When she’s not busy at SilverStone Group, Donelle spends all of her free time with her granddaughters and family.

Contact Information
e-mail: droyce@ssgi.com |  phone: 402.964.5423  |  fax: 402.557.6323

Professional Titles

  • Accredited Advisor Insurance (AAI)
  • Certified Insurance Counselor (CIC)

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Lyndsay Schaben

Client Advocate & Sr. Account Manager

Born and raised in the Midwest, Lyndsay knows the value of hard work and loyalty. For more than four years, she has dedicated herself to SilverStone Group’s mission and clients.

Born and raised in the Midwest, Lyndsay knows the value of hard work and loyalty. For more than six years, she has dedicated herself to SilverStone Group’s mission and clients. Specializing in property and casualty insurance and risk management, she understands the importance of providing detailed, accurate information and a quick turnaround time.

Clients appreciate Lyndsay’s ability to simplify insurance-related tasks. She works hard to make sure clients understand their policies and are comfortable with claims resolution. Her clients can count on her to handle their needs in an efficient and timely manner.

Lyndsay obtained her Certified Insurance Counselor designation in November 2010 and is involved in Young Agents of Nebraska. She received her Certified Aviation Insurance Professional (CAIP) designation in February of 2012. She is one of less than 100 people in the country that hold this title. She spends her free time traveling and chasing after her two young children, who she hopes to raise with the same Midwestern values as she was raised with.

Contact Information
e-mail: lschaben@ssgi.com |  phone: 402.964.5545  |  fax: 402.557.6323

Professional Titles

  • Certified Insurance Counselor (CIC)
  • Certified Insurance Service Representative (CISR)
  • Accredited Advisor in Insurance (AAI)
  • Certified Aviation Insurance Professional (CAIP)

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Lisa Johnson

Client Advocate & Commercial Risk Specialist

Lisa has always enjoyed the game of golf. Growing up on a farm, she recalls being sent to the local course to spend her days and she couldn’t have been happier.

Lisa has always enjoyed the game of golf. Growing up on a farm, she recalls being sent to the local course to spend her days and she couldn’t have been happier. She developed focus, concentration, patience and self-assurance, all valuable traits that she has continued to utilize throughout her career at SilverStone Group.

For nearly eight years, Lisa has worked in a continually evolving role, spanning all lines of coverage for businesses of every size, specializing in property and casualty insurance and risk management. She currently works in a team support and administration role for multiple industry teams including Outdoor Recreation which allows her to incorporate a little golf into her daily work life. Lisa performs background research, analyzes policy details, compares coverages, issues certificates of insurance and maintains quality for all of her team members. Her well-rounded history, attention to detail and organization skills are invaluable to her team and she is more than capable of stepping in for any team member, should the need arise.

With customer service skills like these, it’s easy to see why Lisa is a past recipient of the H.H. "Red" Nelson award for outstanding achievement in client service. She strives to provide the best possible client service as if SilverStone Group was owned by her family. Lisa is also the current President of the Omaha Underwriters Association.

When Lisa is not working, she enjoys spending time with her family at her son’s sporting events or playing a round or two of golf. That’s par for her course!

Contact Information
e-mail: ljohnson@ssgi.com |  phone: 402.964.5411  |  fax: 402.557.5566

Professional Certifications

  • Certified Insurance Counselor (CIC)

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Dani McCawley

Client Advocate & Account Administrator

Dani loves the outdoors and spends most of her free time outside biking, running, snowboarding or playing various sports. In college, Dani, a Summa Cum Laude graduate, played soccer...

Contact Information
e-mail: dmccawley@ssgi.com |  phone: 402.964.5488  |  fax: 402.963.4089

Education
Bachelor of Science  |  Mathematics
University of Nebraska-Omaha  |  Omaha, NE

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Lori Ruzicka

Client Advocate & Account Administrator

Lori has spent the past 5 years learning the ins and outs of the insurance industry. She specializes in Property & Casualty and Risk Management for...

Lori has spent the past 5 years learning the ins and outs of the insurance industry. She specializes in Property & Casualty and Risk Management for our Real Estate and Aviation Risk Services teams. Her position involves marketing new and existing accounts, extending and expanding existing coverage and renewing expirations, all while providing exceptional service to her clients. Lori joined SilverStone Group in 2011 and  truly enjoys the family-oriented nature of the company. When it comes to putting Associates’ needs first, she said that “SilverStone Group doesn’t just talk-the-talk, they walk-the-walk.”

Lori is extremely detail-oriented, She often finds herself giving everything a second or even third look.  She enjoys working in a team environment and knows that collaborating with others can improve work quality and create a more efficient workplace. Lori  is anxious to share her knowledge and experience with others, and welcomes the opportunity to learn something new from her colleagues.

In addition to her role at SilverStone Group, Lori plays active part in the Omaha insurance community.  She holds the title of Co-Chair for the Young Independent Insurance Agents of Omaha and is a member of Independent Insurance Agents of Omaha (IIAO), in addition to Independent Insurance Agents of Nebraska (IIAN). In 2011, she was awarded the 2011 Young Agent of the Year at the IIAN annual convention.

When Lori isn’t focused on work, she enjoys spending time outdoors biking, gardening and visiting parks. Her two sons currently do a good job keeping her schedule full, but she hopes that she’ll eventually have more time for traveling.

 

Contact Information
e-mail: lruzicka@ssgi.com |  phone: 402.964.5758  |  fax: 402.557.6323

Professional Certifications

  • Accredited Advisor of Insurance (AAI)
  • Certified Insurance Counselor (CIC)
  • Certified Insurance Service Representative (CISR)

 

 

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Randi Wagner

Client Advocate & Account Manager

Randi sets her standards high and takes pride in the fact that clients have always commended her on prompt response in any situation.

Randi sets her standards high and takes pride in the fact that clients have always commended her on prompt response in any situation. She uses this ability in her position as an account manager in Real Estate & Environmental Risk Services and works endlessly to serve clients in the manner she believes they deserve.

The driving force behind Randi’s strong work ethic is her two small children; they keep her busy and she enjoys every second of it. When Randi and her family are not camping under the stars—and she has a free minute to herself—she enjoys running, gardening and crocheting.

Contact Information
e-mail: rwagner@ssgi.com |  phone: 402.964.5787  | fax: 402.964.5566

Professional Certifications

  • Certified Insurance Counselor (CIC)
  • Certified Insurance Service Representative (CISR)

Education
Bachelor of Science  |  Accounting
Nebraska Wesleyan |  Lincoln, NE