silverstone_group_meet_the_team

Meet the Team

 
cockrell-steve

Steve Cockrell

Principal

Steve has been involved with more accidents than anyone ought to be. But that's only because it's his job. When accidents happen in the workplace -- and, unfortunately...

Steve has been involved with more accidents than anyone ought to be. But that's only because it's his job. When accidents happen in the workplace -- and, unfortunately, no matter how careful you are, it can happen -- Steve is there to help his client mitigate the loss and plan for greater workplace safety in the future.

Steve has 35 years of experience in claims cost containment and claims management with more than 21 of those years at SilverStone Group.

He specializes in workers' compensation claims, monitoring claims reserves and assisting in settling outstanding or disputed claims. His extensive knowledge of the claims process is highly beneficial to his clients, which include both insureds and carriers. He has also established and managed a Third-Party Administration Program.

Having an accident is never a good thing. Having Steve's expertise when dealing with the aftermath of an accident is just good business.

Contact Information
e-mail: scockrell@ssgi.com |  phone: 402.964.5584  |  fax: 402.963.4094

Professional Certifications

  • Senior Claims Law Associate (SCLA)

Education
Bachelor of Arts | Criminal Justice
University of Nebraska-Omaha  |  Omaha, NE

freeman-joe

Joe Freeman

Safety Engineering Manager

Joe has more than five years of experience in the areas of OSHA compliance audits, manufacturing safety, loss control and training program development...

Joe has nearly 10 years of experience in the areas of OSHA compliance audits, manufacturing safety, loss control and training program development. He has the ability to review safety programs and identify gaps in their construction. His expertise enables him to design training programs specifically for each client's individual needs.

Joe is passionate about creating a safe, comfortable work environment and he enjoys working with a wide variety of clients and industries. He looks forward to assisting clients with the continual improvement of their current risk program. He particularly enjoys touring client facilities and jobsites because he sees some of the brilliantly designed, state-of-the-art machinery and processes used to create, move or deliver products and services. Joe's main goal is to leave a client's facility or jobsite in a safer condition than it was when he arrived.

Joe is a Certified Safety Professional (CSP) through the Board of Certified Safety Professionals. He is a member of the National  Safety Council Nebraska Chapter, the American Society of Safety Engineers, the National Fire Protection Association and has completed Forklift and Fall Protection Competent Person training. When Joe isn't helping a client with safety concerns, he heads out fishing every chance he gets.

Contact Information
e-mail: jfreeman@ssgi.com |  phone: 402.964.5583  |  fax: 402.963.4094

Professional Certifications

  • Associate in Risk Management (ARM)
  • Associate Safety Professional (ASP)
  • Certified Safety Professional (CSP)
  • Certified Ergonomics Assessment Specialist I (CEAS I)

Education
Bachelor of Science  |  Business Administration & Marketing
University of Nebraska-Omaha |  Omaha, NE

reilly-mike

Mike Reilly

Client Advocate & Sr. Consultant

Have a question about a personal injury or coverage issues? Mike has the answer! With over 24 years of experience in private practice law specializing in...

Have a question about a personal injury or coverage issues? Mike has the answer! With over 24 years of experience in private practice law specializing in civil litigation involving personal injury, property damage and insurance contract and coverage issues. He has tried over 75 jury trials in Iowa and Nebraska state and federal courts.

Because of his legal background and experience in litigation, Mike is able to provide expert assistance to his clients with the claims process. Whether they are pursuing a claim or defending a claim, Mike will guide his clients through all facets of claims and claim handling. In addition, he is knowledgeable on and can assist with insurance contract and coverage issues.

Mike enjoys working in a friendly environment and it shows. He is happy to share his knowledge of the claims process which is evident by his numerous continuing legal education presentations throughout Iowa. He is a former member of several professional associations including the Iowa Academy of Trial Lawyers and the Iowa and Nebraska Trial Lawyers Associations and is a past president of the Iowa Trial Lawyers Association.

Contact Information
e-mail: mreilly@ssgi.com |  phone: 402.964.5585  |  fax: 402.963.4094

Education
Juris Doctorate
Creighton UniversityOmaha, NE

Bachelor of Science  |  Business Administration
Creighton UniversityOmaha, NE

kuzler-stan

Stan Kulzer

Ergonomic & Loss Control Specialist

Prior to joining SilverStone Group, Stan was an occupational therapist for where he spent the majority of his time treating injured workers in a variety of programs...

Stan’s background as an occupational therapist includes experience in an outpatient clinic setting where he helped develop and worked as part of a multi-disciplinary work hardening and return to work program for injured workers. He also spent time treating chronic pain patients in a multi-disciplinary team, treated post-surgical hand patients and performed functional capacity assessments for injured workers. Stan pioneered post injury and preventative ergonomic programs in the region having trained scores of ergonomic teams and trainers and performed thousands of individual ergonomic assessments. His clients included such companies as Raven Industries, Citibank, Metabank, Good Samaritan Society, Sanford Health Systems, Showplace Wood Products and many others.

Stan also spent a decade as part of the loss control department in a workers’ compensation insurance company where he performed pre-inspections on prospective insureds for the underwriting department, continued to refine his ergonomic programming and performed and helped refine the onsite causation analysis product (helping determine whether strain injuries have occupational or non-occupational causes) for the claims analysts through the use of evidence-based information. Along with this service, Stan pioneered a training program for claims analysts focusing on the top 10 most important diagnoses for onsite causation analysis. Additionally, Stan is skilled in performing Americans with Disabilities Act Amendments Act (ADAAA)-compliant functional job descriptions.

Stan is a member of the Human Factors and Ergonomic Society (HFES) and the South Dakota Occupational Therapy Association (SDOTA). He presents on numerous topics including Workers’ Compensation Basics, Ergonomics and the Aging Worker, Accident Investigation, Needle Stick Injury Prevention and a variety of others.

Contact Information
e-mail: skulzer@ssgi.com |   phone: 605.367.6373 |  fax 866.427.6568

Professional Titles

  • Occupational Therapist, Registered and Licensed (OTR/L)
  • Certified Ergonomic Evaluation Specialist (CEES)

Education
Bachelor of Science  |  Occupational Therapy
University of North Dakota  |  Grand Forks, ND
North Dakota State University  |  Farho, ND

mclaughlin-mark

Mark McLaughlin

Client Advocate & Claims Adjuster

Mark has never been one to turn down a challenge. As a Claims Adjuster, Mark specializes in processing complex medical, legal and insurance issues...

Mark has never been one to turn down a challenge. As a Claims Adjuster, Mark specializes in processing complex medical, legal and insurance issues which he finds interesting and challenging at the same time. He is constantly advocating for his clients, helping them contain costs by working with adjusters, reviewing claim losses with insureds and discussing the best ways to prevent future claims in their workplaces. He utilizes his well-established relationships with adjusters to either lower reserves or apply his recommendations on how to achieve the best possible outcome on a claim.

On the Third Party Administrator (TPA ) side, Mark’s clients trust him to handle their workers' compensation claims to attain the best result. His effective communication skills provide his clients with an accurate and timely turnaround for any event that arises.

In his free time, Mark’s competitive nature remains evident. He enjoys golfing, Husker football and a spirited game of bag toss. Mark equally looks forward to spending time with his wife and kids.

Contact Information
e-mail: mmclaughlin@ssgi.com |  phone: 402.964.5586  |  fax: 402.963.4094

Professional Titles

  • Associate in Claims (AIC)

Education
Bachelor of Science  |  Business
University of Nebraska-Omaha |  Omaha, NE

sullivan-denise

Denise Sullivan

Client Advocate & Sr. Claims Representative

Denise has 35 years of experience the insurance industry. Specializing in the Commercial Property and Casualty Claims Department, she handles all the...

Denise has 35 years of experience the insurance industry. Specializing in the Commercial Property and Casualty Claims Department, she handles all the Property and Casualty and Workers’ Compensation claims. Denise verifies coverage and deductible amounts to  determine if a claim should be reported and sends to the appropriate carrier when necessary.

A SilverStone Group Associate since 1979, Denise’s positive  experience with clients has given creditability to the claims handling process of SilverStone Group. She works closely with other team members to solve problems and provide solutions.

 

duncan-susan

Susan Duncan

Client Advocate & Sr. Claims Representative

Susan has more than 20 years of experience in commercial claims, property and casualty insurance and workers’ compensation on both the agency and company sides.

Susan has more than 20 years of experience in commercial claims, property and casualty insurance and workers’ compensation on both the agency and company sides.  As a Senior Claims Representative, she has extensive knowledge of the claims process, handling reports, completing reviews and providing summaries.

Susan’s broad range of knowledge and expertise enables her to provide superior customer service and to enhance the overall performance of the Claims Department.